Return Policy

Thank you for shopping at www.fatcherry.in. We hope you are pleased with your purchase. However, if you are not completely satisfied, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.

Returns:

  • You can return products within 7 days of delivery without any cost.
  • To initiate a return, please contact our customer service team at 9899008499.
  • Ensure the product is in the same condition as when it was shipped to you, including the original packaging and tags.

Return Process:

  1. Contact Customer Service:
    • Notify our customer service team within 7 days of receiving the product.
    • Provide your order number, details of the product, and reason for return.
  2. Shipping Your Return:
    • After contacting customer service, you will receive a return authorization and instructions on how and where to send your return package.
    • Please package the product securely to prevent any damage during transit.
  3. Inspection and Refund:
    • Once we receive the returned product, our team will inspect it to ensure it is in the same condition as when it was shipped.
    • If the product passes the inspection, we will process your refund within 7 business days.
    • If the product does not meet the return criteria, it will be sent back to you, and no refund will be issued.

Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

  • Personal care items
  • Perishable goods
  • Customized products

Damaged or Defective Products:

  • If you receive a damaged or defective product, please notify our customer service team within 48 hours of delivery.
  • Provide photos of the damaged or defective product along with your order number.
  • We will arrange for a replacement or refund at no additional cost to you.

Exceptions:

  • Products that show signs of use, wear, or alteration will not be accepted for return.
  • Products returned without prior authorization will not be accepted.

Contact Us:

If you have any questions about our return policy, please contact us at:

  • Email: customer.care@fatcherry.in
  • Phone: 9899008499

Thank you for shopping with www.fatcherry.in. We appreciate your business and are committed to providing you with the best customer service.